Shipping & Policies

SHIPPING

As of today i offer free shipping on all orders, Worldwide.

SHIPPING PROVIDERS

For international shipments I use national postal providers and courier services (FedEx, UPS etc).
Shipments have a tracking number and can be tracked from posting to delivery.

SHIPPING TIMES

Orders will usually be sent out within 1-3 business days.After your order has been dispatched, the transit time depends on the destination. Deliveries to the EU and USA typically arrive within 10 working days. This sometimes can take longer to reach US clients, due to customs and how vast a coutry US is. Different delivery times may apply to sale items, commissioned works, “pre-order” items, gift cards, and during the holiday season.

TRACKING & INSURANCE

All deliveries are fully insured and trackable. You can track your orders by the parcel number provided. Your order will be delivered by the national postal service of your country,
or courier services like FedEx.

PACKAGING

All prints are safely packaged to ensure that the prints will withstand even the longest and bumpiest of voyages. I use high-quality, durable packaging. All parts of the packaging are reusable and/or recyclable. The packaging is made almost entirely out of recycled materials, and it is 100% eco-friendly. In the unlikely event that your product arrives damaged, don’t worry,  Just inform me through mail at: artbrutoutsider@gmail.com, and I’ll help you to either get a new print or your money back. Please see “Damaged and Lost Items” below for more info.

DAMAGED AND LOST ITEMS

On the rare occasion that a print arrives damaged, please contact me at: artbrutoutsider@gmail.com as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price. You may be required to send some pictures of the packaging and the damaged item, so please save them. All orders are equipped with a tracking number. You can track your order via parcel number that will be generated at the time of dispatch.  In the case of a lost parcel, please contact me within 5 weeks from the day it was dispatched, and I will request the courier to open an investigation.

PAYMENTS

ALL PAYMENTS AND ACCOUNT DETAILS ARE HANDLED IN A SECURE ENVIRONMENT, IN ACCORDANCE TO THE EUROPEAN UNION E-COMMERCE LAWS.

You may choose from the following payment options for secure checkout: 

  • Wire transfer
  • PayPal
  • Credit card (Visa, Mastercard, Maestro, American Express)
  • Apple Pay
  • Google Pay

If you wish, you can also buy my products at esty, 
https://www.etsy.com/shop/artBRUTstudios/

with etsy staff supporting your order:

Wherever applicable, VAT (Value Added Tax) is included to the product price.  

Kindly note that there might be additional customs duties and taxes applied to orders sent outside of the European Union. Please note that there might be additional customs duties and taxes applied to orders sent outside of the European Union. These import costs are on the buyer’s responsibility, and they are calculated using the full monetary value of each imported item. 

 

RETURNS

ALL UNUSED ITEMS MAY BE RETURNED WITHIN 14 DAYS OF DELIVERY.

RETURNING AN ITEM

Once your order has arrived,  allowing you to confirm that they are what you ordered and wanted. If you are not satisfied with your order, I’ll be happy to accept a return with a full refund of the purchase price, no questions asked. To return an item, please let me know about your decision by contacting me within 14 calendar days from the moment that you receive the goods. I will then provide you with more information about how you can return the items. Please make sure to save the original packaging in the case that you would like to send the goods back. 

Please note that all returning costs (shipping fees) are the buyer’s responsibility. I will, however, reimburse the original delivery cost, excluding any customs fees.  Gift cards, downloadable products and custom-made items are non-refundable. If you would like to return only some of the items that you have ordered while keeping the rest, and as a result the order total falls under the free shipping threshold amount, the above mentioned shipping fees will be deducted from the refundable amount.

RECEIVING A REFUND

Once the Artworks have been returned and inspected, I will issue a refund to the same payment account that was used at checkout, deducted by shipping costs.
If a returned item has been used or damaged by the customer, this will be reflected in the refundable amount. 

CANCELLING AN ORDER

If you would like to cancel your order before it has been shipped, please contact me as soon as possible. I am unable to guarantee that a free cancellation is possible, but I will do best.